Frequently asked questions

  • When should I take my sample and where should I send it to?

    Samples should be taken on a regular basis so we can build up some accurate history and trends of your machine. By taking regular samples of all oil, coolant and fuel compartments it is possible to monitor all the major systems and avoid costly repairs and increase machine reliability and efficiency.

    The sample kits containing the bottles provided are forwarded to Fluids Analysis Laboratory via pre-paid postage, saving you time and effort.

  • How do I take my sample?

    Please download our how to take a sample reference guide for further information. In addition to the traditional sampling methods it is possible to take a "live" sample. Utilising the sampling kit, the live sample valve, customers can plug into the compartments on most modern machines, taking fluid samples while they are still in operation. A sample taken this way can paint a more accurate picture of a machines condition because the sample is taken from the working parts of the equipment.

  • How will I know what action to take?

    We deliver the results direct to your desktop via our Infrotrak application – containing a series of practical recommendations that help you to take preventative action early, before more serious and costly problems occur.

  • How will I receive my report?

    After careful consideration we will interpret the results and send you our recommendations via e-mail. Results can also be accessed via our Infrotrak system 24/7. Simply login on this website.

  • How long will it take before I receive my report?

    Sample turnaround time is under 48 hours and any urgent samples can be processed even faster. If a serious problem is uncovered our diagnosticians will contact you immediately by telephone, fax or e-mail.

  • How can I trust that information I receive is accurate?

    With nearly 40 years of experience and a dedicated regional account manager at your side our service is capable of answering all your requirements. Analysis is performed in state of the art laboratory facilities by expertly trained staff. Our team of specialists will work to your brief and can perform work such as comparing component life/wear patterns using oil types, forecasting long term component requirements, identifying frequency of problems, and analysing oil change intervals which could be extended.

  • How do I purchase a sample kit?

    The sample kit comprises everything required to take a sample, whether you buy a single sample kit or a 1,000 sample kit. Custom sample kits can be tailor made to suit your needs. To order a sample kit call one of our representatives today on 0113 201 2065 or email us and a representative will contact you regarding requirements.

  • How are the samples recognised on Infrotrak?

    Each sample is given a unique reference number. Large collections of samples can be viewed with colour coded results to show their status enabling you to view the most urgent or most recent results first.

  • Can I contact the lab if I need advice?

    Dedicated regional account managers provide you with a trusted point of contact within the laboratory, ensuring you have everything you need to bring your maintenance strategy to a successful conclusion. Call us on 0113 201 2065 or email us and a representative will contact you.

  • I am new to this, can you arrange training at all?

    Dedicated regional account managers can provide the expert advice and training we are renowned for. If you would like to benefit from this service please call us on 0113 201 2065 to discuss what is appropriate for your needs.

Get In Touch

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